If you sent wrong coins or missing memo/tag to your Bitmax.io coin address:
- Bitmax.io generally does not offer a token/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Bitmax.io may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
- If you wish to request Bitmax to recover your coins, You need to send a email from you register email to firstname.lastname@example.org, with the issue explain、TXID(Critical)、 you passport、hand-held passport.Bitmax team will judge whether or not retrieve wrong coins.
- If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over 1 month to retrieve wrong coins.