If a deposit has been made but not credited to your account yet, you may take the following steps to check the transaction status.
Get your Transaction ID (TXID). Please contact the sender if you don’t have it.
Check your block confirmation status with Transaction ID (TXID) on the blockchain browser.
If the number of block confirmations is lower than the platform requirement, please be patient;
Your deposit will arrive when the number of confirmations meets the platform requirement.
If the number of block confirmations meets the platform requirement but is still not credited to your account, please contact the customer service with the following information:
BitMax.io account, token and deposit amount, Transaction ID (TXID).
Appendix 1: BitMax.io Requirement for Block Conformations
Appendix 2: Websites to check block confirmations
USDT, BTC: https://btc.com/
ETH and ERC20 tokens: https://etherscan.io/